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Revolve Clothing

CUSTOMER CARE: 1-888-442-5830

Shipping & ReturnsInternational

FREE USPS 2-3 DAY PRIORITY SHIPPING ON ALL US ORDERS + FREE RETURNS!

Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.

Option Est. transit time Duties & Taxes Tracking Orders below $100 Orders $100-$299 Orders $300+

USPS Air Mail

5-10 days Due on delivery No $10 FREE FREE

USPS Priority Mail International

4-8 days Due on delivery Yes $18 $8 FREE

USPS Global Express

3-6 days Due on delivery Yes $20 $20 FREE

European Priority *

4-8 days Prepaid at Checkout Yes $15 $15 FREE
Shipments to Canada via USPS Air Mail are always free.
*Some exclusions apply for European Priority shipping.

SHOE SURCHARGE

Due to high weight and volume of shoes in international shipments, a surcharge will be applied for each pair in an order.

EXPEDITED SHIPPING OPTIONS

For an additional charge, we offer two expedited shipping options with full tracking through the U.S. Postal Service, who partners with local postal services in your country to complete the delivery:

(1) USPS Priority Mail with a typical transit time of 4-8 days.
(2) USPS Global Express Mail with a typical transit time of 3-6 days.

As with standard USPS Air Mail, orders shipped via an expedited option may be delayed in customs.

DUTIES & TAXES

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

For customers in Europe, we offer European Priority shipping with Duties & Taxes included at checkout. Under this option, no additional duties, taxes, or fees will be due upon delivery.

CURRENCY

While you can choose your local currency through the currency selector at the top of the REVOLVE website, all items are priced and charged in US Dollars at checkout. The exact exchange rate is determined by the bank that issued your credit card and reflects the daily exchange rate. The following website offers an easy and free foreign exchange rate calculation with up-to-the minute exchange rates: Foreign exchange rate calculator.

Returns & Exchanges

Items purchased from REVOLVE are eligible for a full refund if returned within 30 days of purchase. If your purchase is delayed in customs, please contact customer service for approval for a late return.

You will have up to 60 days after items have been purchased to exchange for anything else on the website.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

SOME EXCEPTIONS:

  • Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
  • Shipping Charges: Shipping charges on expedited orders are not refundable.
  • Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days as long as it is received by January 10th.

DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.

RETURN & EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

  • Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
  • Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
  • Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.

HOW TO SEND YOUR RETURN OR EXCHANGE

Please note, International customers are responsible for shipment costs for returns and exchanges. To ship an item back to REVOLVE please:

  • 1) Indicate on your invoice whether you are exchanging or returning the item(s).
  • 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
  • 3) Pack your item(s) and invoice into a bag or box.
  • 4) Mail your package using one of the following methods:
    • REVOLVE
      16716 Edwards Rd.
      Cerritos, CA 90703
      USA

AUTHENTICITY & WARRANTY

REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.

For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.