For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email firstname.lastname@example.org or call us at 1-562-926-5672.
REVOLVE accepts American Express, Discover, JCB, Mastercard, Visa. Oh, and of course, if you have store credit or a gift card!
Orders shipping to California will be charged sales tax.
Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. REVOLVE will package the order in a gift box with bow and include a personalized card.
All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.
Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says 'can't find your size' and our Special Orders Department will look into the availability of the item for you.
Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email at the time of shipment as well.
Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.
If you have an account please login first and then follow the directions below:
The 'unvalidated' status means that your pre-order item has reached our warehouse and is undergoing inspections. Items normally ship out within 1-2 business days after arriving at our warehouse, and we will email you with confirmation at that time as well.
You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.
To cancel an order online:
You can contact our customer service team at email@example.com and we will be more than happy to send you a new return label via email.
We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags). You can use the prepaid return label that we include as the postage to send the item back. The prepaid return label is the sticker attached to the bottom half of your invoice.
The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.
It is strongly recommended that you contact our customer service team (562-926-5672) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.