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Revolve Clothing

Customer Care: 888-442-5830

FREQUENTLY ASKED QUESTIONSInternational

For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email sales@revolveclothing.com or call us at 888-442-5830.

ORDERING

  • What payment methods do you accept?

  • REVOLVE accepts American Express, Discover, JCB, Mastercard, Visa. Oh, and of course, if you have store credit or a gift card!

  • I am shopping for a gift. Do you provide gift receipts or gift wrapping?

  • Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. REVOLVE will package the order in a gift box with bow and include a personalized card.

  • I'm so excited to receive my new items! How do I check the order status?

  • If you have an account please login first and then follow the directions below:

    • 1) When signed in to your account, click on 'MY REVOLVE' at the top left hand corner of the site.
    • 2) Below several different options will appear. Click on 'MY ORDERS' to see the status of past and current orders that you have placed with us.
  • I changed my mind and want to cancel my order. How do I do that?

  • You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.

    To cancel an order online:

    • 1) Click on 'MY REVOLVE'.
    • 2) Click on 'My Orders'.
    • 3) Select your order #
    • 4) Find your item, and click on 'Cancel' under the Actions column
  • I found an item I would like to purchase however my size is not showing up.

  • Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says 'can't find your size' and our Special Orders Department will look into the availability of the item for you.

  • Some items are listed as Pre-Order along with an estimated arrival date. Can I order these Pre-Order items?

  • Pre-Order indicates the item is not currently in stock. However, you may still purchase the item. Just simply click 'add to cart' and complete the purchase process. You will only be charged once the item is shipped to you.

  • What happens if I am buying a pre-order item and in-stock items at the same time?

  • Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).

  • I have ordered the wrong item/size by mistake. Can I edit my order?

  • Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button or contact our customer service team with your request.

  • Are there any brand restrictions on discounts?

  • Yes, due to the manufacturer's request, we are not allowed to use code matching and coupons on the following brands: True Religion, 7 for All Mankind, Citizens of Humanity, Paige, Hudson, T by Alexander Wang, JNBY, Diane von Furstenberg, Ash, Joe's Jeans, Cheap Monday, Clu, Common Projects, Rose, Band of Outsiders, J Brand, Alexander Wang, Preen, Vince, 3sixteen, ALC, Theory, Joie, Soft Joie, Black Halo, Elizabeth & James, Marc by Marc Jacobs, Wolverine, and Juicy Couture.

SHIPPING & CUSTOMS

RETURNS

  • What do I need to include with my return?

  • We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).

  • What steps do I need to take to do an exchange?

  • It is strongly recommended that you contact our customer service team (+1-562-926-5672 or sales@revolveclothing.com) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available, as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.