For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email firstname.lastname@example.org or call us at +1-562-926-5672.
REVOLVE accepts American Express, Discover, JCB, Mastercard, Visa. Oh, and of course, if you have store credit or a gift card!
Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. REVOLVE will package the order in a gift box with bow and include a personalized card.
If you have an account please login first and then follow the directions below:
You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.
To cancel an order online:
Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says 'can't find your size' and our Special Orders Department will look into the availability of the item for you.
Pre-Order indicates the item is not currently in stock. However, you may still purchase the item. Just simply click 'add to cart' and complete the purchase process. You will only be charged once the item is shipped to you.
Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button or contact our customer service team with your request.
Yes, due to the manufacturer's request, we are not allowed to use code matching and coupons on the following brands: True Religion, 7 for All Mankind, Citizens of Humanity, Paige, Hudson, T by Alexander Wang, JNBY, Diane von Furstenberg, Ash, Joe's Jeans, Cheap Monday, Clu, Common Projects, Rose, Band of Outsiders, J Brand, Alexander Wang, Preen, Vince, 3sixteen, ALC, Theory, Joie, Soft Joie, Black Halo, Elizabeth & James, Marc by Marc Jacobs, Wolverine, and Juicy Couture.
Our standard shipping, 5-10 day Airmail, does not include tracking. For full tracking, we suggest upgrading to Priority Mail International for an additional $8 for orders over $100 ($18 for orders under $100) or to 3-6 day Global Express for an additional $20. If you choose Priority Mail International or Global Express, a tracking number will be provided once your package is shipped from our warehouse.
All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping. However, if you live in Europe and select EU Priority Mail International, you’ll be able to prepay all duties and taxes at checkout. If you have other questions regarding duties and taxes in your country, please contact your local customs office.
Customs policies vary by country, While in some countries packages with a higher value are more likely to incur fees, we are not able to confirm at what value. If you have questions regarding duties and taxes in your country, please contact your local customs office.
Generally, Airmail is the least likely to get caught up at customs. However, only Priority International and Global Express shipping come with tracking..
Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report.
Free international is available if the order total at checkout, after discounts, is $100 or more.
We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).
It is strongly recommended that you contact our customer service team (+1-562-926-5672 or email@example.com) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available, as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.