Items purchased from Revolve are eligible for a full refund or exchange, if received within 30 days of purchase. During the Christmas season (Nov 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 8th. For US customers, a prepaid shipping label to return your merchandise will be provided at no charge (free shipping both ways).
Items must be unworn, unwashed, undamaged, unused, and with all original tags attached. For exchanges or store credit, we will accept items received up to 60 days after purchase. Please note that shipping charges on expedited orders are not reimbursed. For international customers, if you encounter delays with your purchase clearing customs in a timely manner, you may contact customer service to obtain approval for a late return.
Keeping Your Items in Returnable Condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items returned must be unworn, unwashed, undamaged, unused, and with all original tags attached. Here are some additional tips:
Shoes: Shoes scuff very easily on any hard surface. Please always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimmear & Lingerie: Please try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses: Please be careful of makeup rubbing off on the garment.
Damaged Items: If you receive an item that is damaged, please contact our customer service immediately.
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
How to Send Back Your Return or Exchange (US Orders)
All domestic orders ship with PREPAID return mailing labels. To ship an item back to Revolve, simply pack your item and invoice into a USPS priority bag/box and affix the prepaid mailing label. To mail your package, you can you can:
a) Schedule a free pickup with your regular mailman. (Your mailman will usually take your package even if you haven't scheduled a pickup).
b) Or you can simply drop your package in a mail drop box, for smaller packages that fit.
c) Or you can drop your package off at the post office without waiting in line as the package is prepaid/ready to go.
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size. We also recommend placing your exchange on hold with customer service so it does not sell out while we await your package. Just call us or shoot us an email with your order number and the item/size you would like on hold.
How to Send Back Your Return or Exchange (International Orders)
International exchanges & returns work in the same way as domestic exchanges & returns, but do not include prepaid return labels or refund return shipping costs. Address exchanges & returns to: