Frequently Asked Questions

ORDERING

What payment methods do you accept?

REVOLVE accepts American Express, Discover, JCB, Mastercard, Visa, and customers can also check out via Google Checkout or Alipay. Oh, and of course, if you have store credit or a gift card!

I am shopping for a gift. Do you provide gift receipts or gift wrapping?

Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. REVOLVE will package the order in a gift box with bow and include a personalized card.

I'm so excited to receive my new items! How do I check the order status?

If you have an account please login first and then follow the directions below:
1) Click on "Account" in upper right hand corner of website.
2) Click on "Purchase History"

I changed my mind and want to cancel my order. How do I do that?

We're sorry to hear that, but here are the deets. You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.
To cancel an order online:
1) Click on "Account" in upper right hand corner of website.
2) Click on "Purchase History"
3) Click "Cancel" on the item or items you wish to cancel.

I found an item I would like to purchase however my size is not showing up.

Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says "can't find your size" and our Special Orders Department will look into the availability of the item for you.

Some items are listed as Pre-Order along with an estimated arrival date. Can I order these Pre-Order items?

Pre-Order indicates the item is not currently in stock. However, you may still purchase the item. Just simply click "add to cart" and complete the purchase process. You will only be charged once the item is shipped to you.

What happens if I am buying a pre-order item and in-stock items at the same time?

Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).

I have ordered the wrong item/size by mistake. Can I edit my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button or contact our customer service team with your request.

My order status shows up as "unvalidated". What does this mean?

The "unvalidated" status means that your pre-order item has reached our warehouse and is undergoing inspections. Items normally ship out within 1-2 business days after arriving at our warehouse, and we will email you with confirmation at that time as well.

Are there any brand restrictions on discounts?

Yes, due to the manufacturer's request, we are not allowed to use code matching and coupons on the following brands: True Religion, 7 for All Mankind, Citizens of Humanity, Paige, Hudson,T by Alexander Wang, JNBY, Diane von Furstenberg, Ash, Joe's Jeans, Cheap Monday, Clu, Common Projects, Rose, Band of Outsiders, J Brand, Alexander Wang, Preen, Vince, 3sixteen, ALC, Theory, Joie, Soft Joie, Black Halo, Elizabeth & James, Marc by Marc Jacobs, Wolverine, and Juicy Couture.

SHIPPING & CUSTOMS

How can I track my package?

Our standard shipping, 5-10 day Airmail, does not include tracking. For full tracking we suggest upgrading to Priority Mail International for an additional $18.00 for orders under $100 and $8.00 for orders over $100 or 3-6 day Global Express for an additional $20. If you choose Priority Mail International or Global Express a tracking number will be provided once your package is shipped from our warehouse.

Can you promise there will be no custom or duties when the package arrives?

All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We are not affiliated with customs in any way and unfortunately cannot predict the amount of duties and taxes charged. If you have questions regarding duties and taxes please contact your local customs office.

Based on past experience, what price range of an order will it lessen the chance to be taxed?

We are not related to customs thus we cannot say at what value a package would incur fees. In general, packages with a higher value are more likely to incur fees.

Does USPS Priority Mail International have a greater chance to be taxed by the custom than USPS Airmail?

Generally, Airmail is the least likely to get caught up at customs. However, only Priority International and Global Express shipping come with tracking.

What can REVOLVE do if the package is lost?

Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report.

Can I receive free global shipping if my order is less than $100 after applying a discount?

Yes, free shipping is available if the order total at checkout is $100 or more.

RETURNS

What do I need to include with my return?

We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).

What steps do I need to take to do an exchange?

It is strongly recommended that you contact our customer service team (562-926-5672) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.